Refund Policy

Last updated: August 25, 2026

Thank you for choosing HiTCF. This refund policy applies to all paid plans purchased through the Platform.

1. Free Trial

• All new users receive a 3-day free trial of the speaking and writing features upon registration, no credit card required. Listening and reading are not part of the trial and stay on the free allowance.
• You may use all Pro features during the trial at no cost.
• After the trial ends, you will be downgraded to a free user. To continue using Pro features, please select a paid plan.
• Each user (per email address) is eligible for one free trial only.

2. Cancellation and expiry

• Current plans are one-time payments and do not auto-renew. Access simply expires at the end of the paid period — there is nothing to cancel.
• If you still have a legacy monthly auto-renewing subscription, cancel anytime via the “Manage Subscription” button on the <pricing>Pricing page</pricing> (Stripe customer portal). After cancellation, Pro access remains until the end of the current period.
• Cancellation or expiry does not automatically generate a refund.

3. Refund Conditions

The following situations are eligible for a refund:

3.1 Full Refund

• Within 24 hours of your first payment (one-time only), if you are unsatisfied with the service.
• If a Platform technical issue (such as prolonged login failures or widespread feature outages) prevents you from using the service, and we fail to resolve it within 72 hours.
• Duplicate or erroneous charges.

3.3 Non-Refundable

• Any refund request after 24 hours of payment.
• Non-use due to personal reasons (e.g. personal scheduling).
• Refund requests based on unsatisfactory exam results (the Platform does not guarantee exam outcomes — see our Disclaimer).
• Account suspension or termination due to violation of Terms of Service.

4. Refund Process

1. Send an email to support@hitcf.com with:
   • Your registered email address
   • Plan and payment date
   • Reason for refund
2. We will review and respond within 3 business days.
3. Once approved, the refund will be processed via Stripe to your original payment method, typically arriving within 5–10 business days.

5. Stripe Disputes

If you initiate a dispute (chargeback) through your bank or credit card company, we will provide transaction records and service usage evidence in response. We recommend contacting us before initiating a dispute — we prefer to resolve issues through friendly communication.

6. Contact

For refund-related questions, please contact: support@hitcf.com